Shop policies

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items. Usually once purchased the processing time to ship an item it is between 1 – 4 Business Days at most.

Estimated shipping times

North America: 2-5 business days
Europe: 3-6 business days
Australia, New Zealand and Oceania: 4-7 business days
Asia Pacific: 4-7 business days
Latin America and the Caribbean: 2-5 business days
North Africa and the Middle East: 4-7 business days
Sub-Saharan Africa: 4-7 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
 

Payment options

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Secure options www.TukyWaingan.com keeps your payment information secure. www.TukyWaingan.com never receive your credit card information.

Returns & exchanges

I gladly accept returns

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
 

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale
 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Read the Privacy policy and Cookies policy for www.TukyWaingan.com
 
 

Frequently asked questions

What shipping company do you offer?

Our items will travel carefully packaged for you thanks to DHL and its Express delivery service

How can I trace my my package?

During all the time that the item is flying from Argentina to your place we’ll be keeping you up to date about the shipping news, so you will not have to worry about that. Besides that, you can follow all the DHL movements with the tracking number we will provide you.

Why your need my phone and email?

If we do not find you on the day of delivery, you will receive a notice with the DHL contact. You can contact you DHL to arrange the schedule of the delivery.
Generaly DHL will return the next day, if it cannot be delivered again, they will contact you by phone and email.